FAQs

In order to achieve minimal contact our office staff are all working remotely, with minimal warehouse workers automating the pickup of goods. Warehouse workers clean and disinfect workstations every 90 minutes and have alcohol based sanitizers at all work stations. Most products do not require physical handling and are picked up using forklifts and pallets and loaded into trucks without physical touching by a human. Warehouse workers also wear gloves. Final delivery is done by local warehousing in your area who deliver with optional contact free methods. This means they will bring it to your door and will not enter your home unless you allow them to. You can get your package quickly and conveniently without having anyone enter your home.

We pride ourselves on the quality of every item we carry, we work very hard to make sure we only have the best. Our wall beds with 5 years warranty on all mechanical parts and our tables come with a 5 year or 500 day warranty on all mechanical parts depending on the model. Even if somehow something went wrong after the warranty period is over, we will be happy to try and send any replacement parts at cost, or for free if we are able to. Rest assured with our satisfaction guarantee, if you aren’t overjoyed with something, let us know and we will be at your service.

Yes most products will be delivered inside your home provided you have an elevator or ground access, sometimes curbside is our only option without excess fees. If you have stairs please let us know ahead of time before you order.

While we do have a showroom in Vancouver, we are primarily and online company and do not operate other retail stores or distribute through partner stores. We encourage all of our customer to view our images and videos online and you can email us if you would like any more details. While we maintain this model we are able to provide better pricing to our customers and hold inventory in our North American warehouses for faster delivery times.

Although we primarily operate in Canada and the United States we have the ability to ship most tables worldwide including Europe and Asia. We have shipped to the Philippines, Singapore, Hong Kong, Australia, Mexico, the UK, Scandinavia and more. Please contact us for specific details.

Warranty lengths are stated on each individual product page. Most Wall Beds come with a 5 year warranty. Most tables come with 500 days warranty. Warranty covers mechanics and hardware and not superficial damage or wear that might be caused by customer use or lack of care. If you disassemble mechanical parts this may void the warranty, always contact us before doing so.

If our customers somehow don’t love their products, then we aren’t happy either. You may return most products within 7 days of delivery, please see each product page for details or exclusions. We will try and make returns easy by arranging the shipping with our carriers or finding a charity, original packaging is a requirement to make a return. Refunds will be processed after items are received and inspected. Shipping charges are non refundable, so the cost of return shipping will be subtracted from the refund. Wall beds, Mezzanine, Mattresses, Cabinet Beds and FlexYah Bench, Flux chairs or custom order items are products are final sales. If an item arrives damaged we have the right to repair or replace. Please inquire for further details on specific items. If you order a product with inclusive or free shipping and want to make a return there is a 15% restock fee on the product. (as there is no ship fee). If you reject or refuse delivery of a returnable product we consider this a return and you will be charged 2 way ship fees or the restock fee based on the product category. Refusal or rejection of non returnable products may result in extra shipping and storage charges until final delivery is accepted. We also do make an effort to donate returned products to charities as a good cause and to reduce our carbon footprint but please note this does not void return ship fees as we bear product costs and other fees doing this.

Products must be placed back in original packaging and not be used to guarantee a 100% refund. In the rare case of unusual customization (special orders), we may not be able to guarantee a full refund. Some items are not returnable, please see return policy. Clearance items are non refundable.

We double check every item before we send it out, as well we package everything very carefully with extra padding. However if your item is damaged in shipping or defective upon arrival we will either have it repaired if its minor or we will send out a replacement as soon as possible at no cost to you. If the damage is aesthetic and we agree to replace it, we insist that you keep and use the item while waiting for your replacement so you at least have a functional product while waiting. If your item arrives damaged it needs to be reported immediately, do not hesitate to email or call us. Do not discard the packaging as we may need it to make an exchange. Photos may be requested to help to assess the issues.

For USA & International orders we use United States Dollars for our currency for display prices as well as checkout. For Canadians customers prices are converted and displayed in Canadian Dollars and payments are processed in Canadian at checkout. (you may see some fluctuation because of this)

We offer volume & bundle discounts. If you are purchasing multiple items for a project, please inquire or choose one of our ready made bundles like the dining sets which have discounts already applied. When purchasing in a bundle, discounts are applied to make the costs lower than the individual product costs. If you decide to return part of the bundle package you will not be returned full item value as these items were all discounted for volume. Return value will be calculated by the retail value (before discount or coupon) of all kept items subtracted from the order total. 2 Way shipping will then be subtracted from the return value for the items being returned. This measure is put in place to stop over ordering items to receive discounted rates only to return the extra items that resulted in discounts.

Some products and countries require custom quotes to determine shipping costs. Please inquire and once we determine a rate to your city or country we can open up our cart to accept your order. Certain large items such as Italian Wall Beds or MurphySofa Wall beds will require custom quotes.

We reserve the right to charge additional shipping in rare circumstances where a product is being shipped to a remote location.

We are confident in our product selection, quality and price. Quality makes a big difference with mechanical items and we pride ourselves on our excellent hardware and build quality and this is why we back our items with such great warranties. If you think you can find a similar quality product at a better price from a reputable company, we will do our best to be competitive on pricing. If there are any finishes, colors, styles or even products we do not currently carry and you want us to, just let us know and if we can’t get you that product we will try our best to find someone who can.

In Canada and the USA there are no duties or tariffs to pay as most products are already in our North American warehouses or we have factored them in. Taxes are calculated at checkout based on your location.

For international shipment you might have import duties, tariffs or taxes based on your specific jurisdiction. Countries regularly change their rates and rules.  If you reach out to us we can attempt to calculate them, and in some cases there are no duties or taxes for your region.

We try and keep all of our space saving tables and MurphySofa wall beds in stock, so we are able to ship them to you as fast as possible. If you need customization, or an item is out of stock, these products can take around three months to be produced from scratch.

We are more than just a carbon neutral company. For every shipment and product we make we plant more trees than our footprint.
If return is initiated we often try to find a new local home for it through charities. This helps someone in need and reduces the return trip carbon footprint.
For each product you purchase at Expand Furniture you help plant more trees where they are most needed.

We source high quality, ethical and environmental materials for our products. From our Swiss beyond wall bed panels that have lower emissions than a tree, to our engineered table panels that use recycled wood to our Magniflex organic mattresses. All of our products at Expand Furniture are TSCA VI certified or better.

We understand customers might have a tight space or possibly want to enclose our products or build structures around them. We strongly recommend that you receive our products first and build after you have the products. We are not responsible if our product does not fit your pre-built space and sometimes our dimensions can be slightly off or it could be a factor of your walls, floor or how you assembled. For this reason we suggest you receive the product first and then proceed to build and not the other way around, this is the smarter way to proceed.

Not a problem, we often keep our most popular items in stock and ready to ship. If a product is not available and you have a quickly approaching deadline, please contact us and we can try and find a solution for your space. We are able to expedite production, use faster delivery or come up with alternative options.